update 31st March 2021
The Surgery will be closed on Friday 2nd April Good Friday & Monday 5th April Easter Monday phone 111 if you have something that cannot wait until the surgery reopens on the 6th April.
Please be aware that our phone lines are extremely busy as we try to
contact patients to book them in to have the Covid vaccine.
Register with Doctorlink......an online solution to help improve patient access.
1) Take the symptom assessment through Doctorlink
2) The symptom checker will ask you a number of questions to help identify your problem
3) The outcome of your assessment will direct you to the right treatment i.e. emergency care, Nurse or self care.
4) If your problem indicates that an appointment is required, simply click on the request appointment link.
5) Once the request has been submitted you will be contacted by the practice team to arrange an appointment within the identified timeframe
When Queensview is used as a Covid vaccination site Patients maybe asked to attend the Pines surgery where you will still be seen by a Queensview Dr or Nurse. Thanking you in advance for your understanding and co-operation.
ACCESSING THE PRACTICE
New information:- as of Monday 28th September the inner door to the surgery will locked. Patients who have a booked appointment will need to phone the number as per instructions displayed in the lobby. if you need to pick up a sample bottle, these will be available in the lobby there will also a secure box to drop off any samples. We are taking these measures to protect patients and staff . Sick notes will be sent via SMS if this is not an option it will be posted to you. We have also had an intercom system installed to improve communication options.
we need to reduce the spread on coronavirus
Please remember hands-face- space, protect each other
PLEASE ENSURE YOU WEAR A FACEMASK
IF YOU FEEL YOU ARE UNABLE TO WEAR A MASK PLEASE VISIT WWW.KEEPSAFE.ORG.UK/MASK AND DOWNLOAD AN EXEMPTION CARD.
PLEASE NOTE IT IS NOT THE RESPONSIBILITY OF THE SURGERY TO ISSUE ANYONE WITH AN EXEMPTION LETTER OR CERTIFCATE.
PLEASE ENSURE THAT WE HAVE YOUR UPTO DATE CONTACT DETAILS, IT IS IMPORTANT SO THAT WE MAY CONTACT YOU REGARDING IMPORTANT INFORMATION.
Activity on Referral information
CORONAVIRUS - PLEASE LISTEN AND ACT ON THE GOVERNMENTS LATEST ADVICE.
ALL APPOINTMENTS CAN ONLY BE MADE BY TELEPHONING THE SURGERY -DO NOT COME INTO THE SURGERY.
MOST APPOINTMENTS WILL BE BY TELEPHONE, YOU WILL ADVISED BY THE RECEPTIONIST AT THE TIME OF YOUR CALL.
PRESCRIPTIONS CAN BE ORDERED BY PLACING YOUR REQUEST IN THE BOX IN THE FOYER OF THE SURGERY, OR BY EMAILING QUEENSVIEW.ADMIN@NHS.NET. OR BY TELEPHONE FOR THOSE WHO DO NOT HAVE ON LINE ACCESS OR ACCESS TO AN EMAIL . PLEASE BE AWARE THIS EMAIL ADDRESS IS NOT MONITORED 24/7 DO NOT USE TO ACCESS MEDICAL ADVICE or an EMERGENCY .
ALL PRESCRIPTIONS WILL BE SENT TO YOUR NOMINATED PHARMACY ELECTRONICALLY. DO NOT PHONE TO CHECK IF YOUR PRESCRIPTION HAS BEEN DONE BEFORE THE REQUIRED 48 WORKING HOURS OUR PHONE LINES ARE ALREADY VERY BUSY YOUR CALL IS NOT NECESSARY.
PLEASE HELP US TO HELP YOU.
IF YOU REQUIRE URGENT MEDICAL HELP WHEN THE SURGERY IS CLOSED PLEASE PHONE 111
Patients should avoid phoning in the mornings for test results or to check if their prescription is ready .
Northampton Extended Access - Bookable routine GP appointments available evenings 6.30pm to 9.30pm and weekends 9.00 am to 5..00 pm. The service is an extension of your GP practice, it is not a walk in service appointments need to be made through your practice.
The service is located at Highfield Clinical Care Centre, Cliftonville Road Northampton NN1 5ED for more information please visit www.northantsgpalliance.com/services-we-offer/gpea
We are currently accepting new patients. New patient packs available in the lobby.
Find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form
We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.
The Surgery will be closed on the following afternoons for staff training
April 28th 2021
May 5th 2021
Phone 111 if you require medical help that cannot wait until the surgery opens on the following day.
Self-care advice and when and where to seek appropriate treatment/advice from other NHS Services.
This is available in leaflet form and as an interactive tool on http://www.neneccg.nhs.uk/symptom-sorter/
We want to help you manage your own health and stay fit and healthy. To help you do this three health guides have been produced which are available to view electronically:
On line health Guides
PPG newsletter click on latest news icon
(Site updated 31/03/2021)