Compiled by your Patient Participation Group – all content is either gleaned from the NHS websites and/or approved by the Practice management.
To ensure you, our patients, are kept informed of all the necessary changes in a busy, modern GP practice, we will regularly update this newsletter.
PPG Meeting – Wednesday, March 12th, 6.00pm – at the surgery.
The next PPG Meeting will be held on March 12th. 2025 at 6.00pm, with a talk by Dr Anjali Bansal on the Menopause together with a Q&A session. Patients between the ages of 40 and 55 will be sent an SMS message as a reminder. All are welcome.
Do let us have your thoughts on subjects you would like to hear about and discuss in future.
Please email [email protected]. or text to 07748 986517.
Staff Changes
As a fast moving teaching practice for GPs, we regularly have changes to our team.
Please go to ‘Team’ on the tool bar of this website where we regularly update our team members details.
Of course we will always keep you up to date with any major changes which will affect your treatment.
Feedback from iWantGreatCare
At Queensview we are keen to ensure you get the best treatment as quickly as possible.
With this in mind, when you have had an appointment with a clinician, you will receive a request to complete a short survey.
All of your comments are quickly published, anonymously, on the home page of this website and we will make every effort to act on concerns you may have.
The feedback particularly highlights the challenge of making appointments with a number of comments on the time it takes to get through at busy times.
Don’t forget, our phone system offers a call-back if there is likely to be a long wait – do use this, it does work and you will not lose your place the queue.
To illustrate the challenge, our very experienced receptionists regularly speak to 1600 patients a week, Mondays alone accounting for almost 500 calls!
Monday and Tuesday are busiest and afternoons are quieter than mornings.
All of our receptionists are trained in Care Navigation which ensures that you will always be directed to the most appropriate clinician available; to enable us to do this we will need some medical details from you – be assured there is nothing that will not have been heard before.
If your call is not very urgent try phoning after 10.30 or after 2.00pm, you will get through much more quickly and our lovely receptionists will do everything they can to help you – do be kind to them.
Please do not phone for test results before 2.00pm, these need to be read by the GPs and added to your records after we receive them.
Read about LIVI on our home page, download the app and with a few short steps, you can book a same day appointment to see an NHS GP by video, get a prescription and if necessary a referral. Many millions of patients, countrywide, are now using this service, which is free to Queensview patients and satisfaction ratings are very high.
Ear Wax Removal
We get a number of requests for ear wax removal, we are sorry but this is a service we no longer are able to provide.
If you enter ‘Ear Wax Removal, Northampton’ in your search engine you will find a number of local clinics offering microsuction. It’s safe and should be painless, although all clinics charge for this procedure.
Topic of the month – Statins
Why have I been offered Statins?
Your doctor may recommend that you take statins, usually when you have been tested for and found to have a consistently high level of cholesterol
Having a high level of LDL cholesterol is potentially dangerous, as it can lead to a hardening and narrowing of the arteries (atherosclerosis) and cardiovascular disease (CVD).
CVD is a general term that describes a disease of the heart or blood vessels. It’s a very common cause of death in the UK.
Statins cannot cure these conditions, but they can help prevent them getting worse or recurring in people who have been diagnosed with them.
They can also reduce the chance of CVD developing in the first place in people at risk.
Statins are usually used in combination with lifestyle measures, such as:
- eating a healthy diet low in saturated fat
- exercising regularly
- stopping smoking
- moderating your alcohol consumption.
If you are concerned about any of this information contact the surgery after 10.00am or 2.00pm and our receptionists will be able to advise an appropriate course of action.
