Compiled by your Patient Participation Group – all content is approved by the Practice management.
To ensure you, our patients, are kept informed of all the necessary changes in a busy, modern GP practice, we will regularly update this newsletter.
Our next PPG Meeting!
Tuesday, September 17th. 6.30pm.- at the surgery. All patients are welcome.
In a change to our format, Dr Tope Ojo will give a talk on Hypertension – High blood pressure.
High Blood Pressure increases the risk of heart attacks and strokes and diseases such as vascular dementia but because it has no symptoms it is impossible to detect without you being tested.
This will be followed by a question and answer session to include any subject you wish to raise, as long as it relates to care provided by Queensview.
We will of course, bring you all up to date with any changes within the practice.
If you would like to attend, please email [email protected]. or text YES, with your name to 07748 986517.
Staff Changes
As a fast moving teaching practice for GPs, we regularly have changes to our team.
Please go to ‘Team’ on the tool bar of this website where we regularly update our team members details.
Feedback from iWantGreatCare
At Queensview we are keen to ensure you get the best treatment as quickly as possible.
With this in mind, when you have had an appointment with a clinician, you will receive a request to complete a short survey.
All of your comments are quickly published, anonymously, on the home page of this website and we will make every effort to act on concerns you may have.
Although this survey is new to Queensview, the feedback already highlights the challenge of making appointments with a number of comments on the time it takes to get through at busy times.
Our phone system offers a call-back if there is a long queue – do use this, it does work and you will not lose your place.
To illustrate the challenge, our very experienced receptionists regularly speak to 1600 patients a week, Mondays alone accounting for almost 500 calls!
Monday and Tuesday are busiest and afternoons are quieter than mornings.
All of our receptionists are trained in Care Navigation which ensures that you will always be directed to the most appropriate clinician available; to enable us to do this we will need some medical details from you – be assured there is nothing that will not have been heard before.
If your call is not very urgent try phoning after 10.30 or after 2.00pm, you will get through much more quickly and our lovely receptionists will do everything they can to help you – do be kind to them.
Please do not phone for test results before 2.00pm, these need to be read by the GPs and added to your records after we receive them.
Read about LIVI on our home page, download the app and with a few short steps, you can book a same day appointment to see an NHS GP by video, get a prescription and if necessary a referral. Many millions of patients, countrywide, are now using this service, which is free to Queensview patients and satisfaction ratings are very high.
Ear Wax Removal
We get a number of requests for ear wax removal, we are sorry but this is a service we no longer are able to provide.
If you enter ‘Ear Wax Removal, Northampton’ in your search engine you will find a number of local clinics offering microsuction. It’s safe and should be painless, although all clinics charge for this procedure.
Topic of the month – Pre-diabetes!
Non-diabetic hyperglycaemia (pre-diabetes)
When you have an annual blood-test it could be suggested that you may be pre-diabetic (your editor included!).
Sounds terrifying! Not necessarily – read on.
Many people have blood sugar levels above the normal range, but not high enough to be diagnosed as having diabetes. This is known as non-diabetic hyperglycaemia, or pre-diabetes.
People with non-diabetic hyperglycaemia are at greater risk of developing type 2 diabetes, but the risk can be reduced through lifestyle changes.
If you have non-diabetic hyperglycaemia, you may be eligible for the NHS Diabetes Prevention Programme. The programme helps people make lasting lifestyle changes and has been shown to help prevent type 2 diabetes.
People with non-diabetic hyperglycaemia are also recommended to have a blood test every year to monitor their blood sugar levels.
It’s very important for diabetes to be diagnosed as early as possible because it’s likely to get worse if left untreated and can cause long-term health problems.
Do contact the surgery if you are concerned!
