We are updating our triage system from Accurx to SystmConnect. This is a minimal change—access will remain the same via our website, and you will continue to be triaged by a clinician as usual.
SystmConnect will handle both administrative requests and medical requests, including medication. It will connect directly to your NHS account or SystmOnline account, keeping your health information secure and easy to manage.
This change will streamline communication while keeping the process simple for patients. Thank you for your understanding.
SystmConnect FAQ
1. What is SystmConnect?
SystmConnect is our new triage system that allows you to send administrative and medical requests, including medication, directly to our clinicians securely. It replaces our previous system, Accurx.
2. Do I need to do anything differently?
No. Access is the same as before via our website, and the triage process works just as it did previously.
3. How do I log in?
You can log in using your NHS account or your SystmOnline account.
4. Who sees my request?
All requests are triaged by a clinician to ensure the appropriate care or response.
5. Can I use SystmConnect for prescriptions?
Yes. You can make medication requests, as well as general administrative and medical requests.
6. Is it secure?
Yes. SystmConnect is NHS-approved and protects your personal and medical information.
7. What happens after I submit a request?
A clinician will review your request and respond. They may contact you for further information or advise the next steps.
8. Who should I contact if I have problems using SystmConnect?
If you experience any technical issues, please contact our practice reception during opening hours.