The survey results below from February, 2022 following changes made during Covid 19:
Patient sample 265.
Age Group: 65 and over.
We installed a more powerful and efficient phone system recently.
Of those who responded:
60% now found it easier to get through.
66% said it was easy to make a phone appointment.
69% found the phone appointment dealt with their concerns.
60% were able to make a face to face appointment.
We launched a new, more comprehensive website in March 2022.
Of those who responded:
34% said they had used the site
98% of users said it easy to navigate.
90% of users said they found what they were looking for.
94% of users were aware it is on Mobile and Tablet.
(1 person felt we needed to add Online Appointment Booking.)
LIVI – speak to an NHS GP online – 7 days a week and is available
to all Queensview patients.
Of those who responded:
57% said they were aware of LIVI.
19% of those aware had used the service.
On average LIVI rated 71% for satisfactory consultations.
SystmOnline has now been available to all Queensview patients to order
repeat prescriptions for four years.
48% of those who responded used SystmOnline.
48% canvassed were aware it is on Desktop, Laptop, Tablet & Mobile
54% used the reorder form from their last prescription
