Appointments – Queensview Medical Centre

We run our surgery by an appointment-only system. Appointments can only be booked online.

We take requests from 8am to 6:30pm every weekday and respond within the day for clinical requests, admin will be within 5 working days.

We DO NOT offer walk-in appointments

WHO WE CAN STILL HELP BY PHONE

Our Reception Team will help over the phone if you are:

A child under 16 (via parent/guardian)
Pregnant
Living with a mental health condition
Frail or elderly
Living with a learning disability

All other patients must use the online system.

Nurse appointments

Our nurses provide health advice and preventative care. The Practice Nurses work closely with our Doctors to make sure you get the best possible treatment. Appointments with the nurses can only be booked in advance online.

SystmConnect

A web based patient triage if you need either –

help for a medical issue,
if you have an admin query or –
if you want to seek online advice.

Please contact us online to make a request

We take requests from 8am to 6:30pm every weekday and respond within the day for clinical requests, admin will be within 5 working days.

Your consultation

Some appointments will be by telephone. If it is necessary you will be offered a face to face appointment. When you visit the surgery PLEASE note that the wearing of a face covering is now at your discretion. Please read the latest NHS advice in the alert at the top of the home page.

Home visits

Whenever possible, we ask you to come to the surgery where we have better facilities. If you are housebound a Doctor or Community Nurse can visit you at home.

Please book online from 8.00am till 10.00am if you feel a home visit is vital.

Please note:- Visits take approximately 30 minutes each.

Please ask for a visit ONLY if it is really necessary

Non-Attendance

The surgery operates a non-attendance policy, as well as a late attendance policy, which means if you do not arrive at all or you arrive too late to be seen, we will contact you about the defaulted appointment. In exceptional circumstances, due to consistent no-attendance, you might be asked to register with an alternative practice.

Chaperone service

All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians will offer a chaperone during any intimate examination. This may be one of our specially trained administration staff or a nurse or Health Care Assistant. If you feel you would like a chaperone please ask at reception or mention it to your doctor or nurse.