royal parks pcn information

Appointments

We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery.

We DO NOT offer walk in appointments

When to telephone the surgery

Telephone lines are extremely busy between 8.00am & 10.30am. If you need to arrange a routine appointment with a nurse or have an enquiry please phone after 10.30am

Phone from 8.00am -12.00noon for morning appointments.

Phone from 12.00 noon for appointments after 12.30pm.

Phone after 2.00pm for out of hours appointments.

Please note: You will be unable, currently, to book appointments or access your medical records via ‘Systmonline”

We are sorry for any inconvenience this may cause.

Nurse appointments

Our nurses provide health advice and preventative care. The Practice nurses work closely with our Doctors to make sure you get the best possible treatment. Appointments with the nurse are booked in advance.

Your consultation

Most appointments will be by telephone. If it is necessary you will be offered a face to face appointment. When you visit the surgery PLEASE wear a face covering and use the hand sanitiser provided. This is to protect vulnerable patients and our staff.

Home visits

Whenever possible, we ask you to come to the surgery where we have better facilities. If you are housebound a Doctor or Community Nurse can visit you at home.

Please call reception from 8.00am till 10.00am if you feel a home visit is vital.

Please note:- Visits take approximately 30 minutes each.

Please ask for a visit ONLY if it is really necessary

DNAs (Did Not Attend)

Because of the pressure on our appointments, we have regrettably made the decision that if you fail to attend three appointments in a year without notifying us beforehand of your wish to cancel it, we will remove you from our patient list and you will have to find another Doctors surgery.