We are pleased to confirm that the issue affecting our Google Business Profile has now been fully resolved and we have successfully regained control of the account.
We would like to sincerely apologise to our patients and local community for any concern, confusion, or upset caused during this period.
As previously communicated, an unauthorised individual or party had gained access to the profile, resulting in content being published that was not written, authorised, or approved by the surgery or any member of our team. In particular, a response posted to a patient review did not reflect the views, values, professionalism, or standards of our practice.
We understand the concern this may have caused and regret any distress or misunderstanding experienced by those who viewed the content.
Following extensive engagement with Google, ownership and administrative access have now been restored, and appropriate steps have been taken to secure the account and remove unauthorised content. We are also investigating the circumstances surrounding this incident and will take appropriate action in relation to the individual(s) responsible.
We would like to thank our patients and community for their patience, understanding, and continued support while this matter was being addressed.
